Advance Auto Parts Return Policy

This Return Policy governs Parts On Net acceptance of returns.

Return or exchange any item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; card must be present at time of return.

Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase may be made in exchange for an Parts On Net Merchandise Credit Card. No CASH refunds will be issued. These returns will be processed at the lowest selling price of the item in the last 45 days.

Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS are non-refundable. Third party or other outsourced merchandise, including certain Special Order, Commercial Tools and equipment are all subject to a 15% re-stocking fee. Shipping costs are non-refundable. Clearance and “AS IS” merchandise are non-refundable.

Parts On Net reserves the right to limit returns or exchanges at any time, for any reason. Parts On Net reserves the right to require a valid photo ID that will be recorded at the time of return. Applicable information from your ID will be retained, subject to applicable Federal, State, and Local laws, in a company-wide database of customer return activity that Parts On Net and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card or Border Crossing Card.

The list below provides a high-level list of merchandise that is classified as non-returnable per our Return Policy. Some parts may be denied return because they share the same categorization as their electrical counterparts (i.e. fuel pumps). In these cases, the Team Member may override the denial and process the return. This list represents most but not necessarily all of the non-returnable parts. See your local store team member for assistance

4WD Switches, ABS Speed Sensors, AC, Heater Switches, Air Injection Valves, Temperature Sensors, Blower Motor Resistors, Blower Switches, Camshaft Position Sensors, Crankshaft Sensors, Carburetors, Combination Switch Connectors, Engine Computers, Coolant Temperature Sensors, Cruise Control Relay, Relays, Dimmer Switches, Distributor Cap and Rotor Kits, Distributor Parts, Distributors, Door Jamb Switches, Door Lock Actuators, Door Lock Switches, EGR Pressure Feedback Sensors, EGR Valve Position Sensors, EGR Valve Temperature Sensors, EGR Valves, Sensors, Fuel Injection Kits, Fuel Pressure Regulators, Fuel Pump Components, Fuel Pumps, Engine Gaskets, Gasket Kits, Headlight Switches, Idle Air Controls, Ignition Coils, Ignition Modules, Ignition Pickups, Ignition Switches, Impact Sensors, Knock Sensors, Lighting Connectors, Door Lock Cylinders, Mass Airflow Sensors, MAP Sensors, Mirror Switches, Neutral Safety Switches, Oil Pressure Switches, Oxygen Sensors, Pedal Sensors, Points and Condensers, Power Window Switches, Purge Valves, Relays, Smog Pump Kits, Smog Pumps, Speed Sensors, Steering Angle Sensor, Stoplight Switches, Switch Connectors, Temperature Switches, Throttle Bodies, Throttle Position Sensors, TPMS Sensors, Kits, Turbo Chargers, Turbo Charger Parts, Turbo Charger Sensors, Turbo Charger Solenoids, Turn Signal Switches, Vacuum Pumps, Variable Valve Timing Actuators, VVT Solenoids, Voltage Regulators, Wiper Switches

All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Please refer to our Core Charge Policy for more information.

The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for specific details.

You can find a copy of your receipt in your Order Confirmation email as well as in the “Your Order Status” section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-321-ADVANCE (424-8897).